We do not offer a specific guaranteed warranty on our product as there are too many variables involved to do that. The number of hours played, conditions, and consumer expectations are too variable to offer a set guarantee. We have produced a product expected to perform and offer our customers a fun playing experience. We choose to look at Product returns on a case by case basis and decide what is expected from our product and also ensure our customer has a pleasant experience with our brand
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Description
Specifications
Frequently Asked Questions
Do the shoes have a product warranty?
What is the return policy?
If you are not entirely satisfied with your purchase, we're here to help.
To qualify for a return or exchange, products must adhere to the following conditions:
-The product was purchased within the past 30 days
-The product remains in its original packaging
-The product is unused, clean, and in a resalable condition
-You have the order number
See:
Are these outsoles non-marking?
Yes, the rubber soles on our product are non-marking on gymnasium floors.
What Size Do I Order?
Since our shoes do fit large, because of toe box width and toe height, we generally recommend going down one-half size from that which is usually worn by other widely known athletic brands. For example, if you wear a size 8.5 in an athletic shoe from USA athletic branded shoes, we would suggest you order size 8 in our footwear. Unless you are already wearing a wide shoe and in that case we suggest the same size. Without the ability to try the shoe on, it is always our best estimate. If shoes don't fit you can exchange them for a different size as long as they meet the return guidelines found on our website.
What is Vibram?
Vibram is the world leader in rubber outsole manufacturing and they partner with premium brands as a component supplier. Vibram designs rubber compounds specific to footwear company needs. They have formulated an X Abrade compound specific to use on outdoor playing surfaces such as painted silica grit treated pickleball courts. We have collaborated with Vibram on our outsole design to ensure performance grip, stability, and durability.
High-Durability Vibram® Outsole
High-Durability Vibram® Outsole
Vibram® is the world leader in rubber outsole manufacturing and we have collaborated with them on our outsole design. They have formulated an X Abrade compound specific to use on painted silica grit treated pickleball courts to ensure performance grip, stability, and durability.
Lightweight Material
Our removable insole is EVA base with Nylex top. EVA is a lightweight cushioning material. The insole has holes in the arch area to allow for breathability and flow-through ventilation.
Torsion Control Shank
We built a torsion control shank to provide lateral stability and support to prevent rolling an ankle in the quick side to side movement of pickleball.
Generously Wide Toe Box
The kinetic movement in pickleball is a start and stop forward action sport with quick lateral short step movement. For this reason, we have used a wide toe box both in width and height to prevent toe injury that is prevalent in the sport.
Complete Aeration System
Complete Aeration System
We designed a flow-through cooling system thats allows air movement and ventilation through the insole, midsole and outsole of the shoe.
Breathability
Open weave mesh nylon upper and aerated insole and midsole offer excellent flow through ventilation.
Comfort
Our EVA Midsole material compound and removable insole provide the perfect blend of comfort and performance.
Stability
The EVA midsole works with TPU shank to provide a stable playing platform and prevents ankle roll over.
Support
Vibram Chevron tread design outsole provides directional traction for quick movement on the court. The rear contoured exterior heel counter adds excellent support.